FAQ's

1. How do I register?

The Junior Tigers accepts registrations only online. Please go to our website www.juniortigershockey.com/registration to register. Please note that all registrations are on a first-come, first-served basis, with priority for existing Junior Tigers players. 

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number):+852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.

2. How old does my child need to be to start?

We welcome kids from age 3 and suitable programs for that age group would be our Learn to Skate and Kerry Cubs U7 programs.  Both of these programs can work together, but to join the Kerry Cubs, children need to have a minimum of one year of skating experience. Please contact us directly if unsure whether your child meets the prerequisites for Kerry Cubs U7. 

3. What is your communication policy?

We are pleased to share our communication strategy for the 2024-25 season.

CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number) : +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

ASK A TIGER CHATBOT : +852 6999 7825  (puck)   Ask a Tiger and the FAQ section of the website (www.juniortigershockey.com/FAQs are resources for all questions about Junior Tigers hockey. Whether you have a question about programs, training, equipment, Greater Bay Lions, safety policies, or when your session begins, the Chatbot and FAQ section will be of assistance.   The new Chatbot can be accessed directly from our website home page at juniortigershockey.com. 

CALLS and CALL BACKS : +852 9321-2099.   Please call during business hours in order to speak to our customer service team.  If you call and no one answers, please leave a message and we will get back to you shortly. 

IN-PERSON : We welcome all of our parents and players to visit us in the office by appointment during CHG Hockey Shop hours. Whether it's player consultations, equipment needs, or simple feedback on the programs, we would like to hear about it.   

4. What kind of equipment do participants need to have for the program?

All participants in the Junior Tigers programs are required to have the following equipment:

It's essential to have properly fitting equipment to ensure safety and comfort while playing. If you need assistance with equipment, you can visit the CHG Hockey Shop by setting up an appointment. 

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

5. How much does it cost to participate in the program for a season?

The cost to participate in Junior Tigers programs for a season can vary depending on the specific program and age group.  For the most accurate and detailed pricing, please check the Junior Tigers Hockey website or contact our  customer support team directly.                                                                                                                           

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

6. When is the CHG shop open?

The CHG Hockey Shop is open at the following times for walk-ins and appointments:

• Monday: CLOSED
• Tuesday: 11:00 am - 4:00 pm
• Wednesday: 11:00 am - 3:30 pm
• Thursday: 11:00 am - 4:00 pm
• Friday: 12:00 am - 4:00 pm
• Saturday: 11:00 am - 4:00 pm
• Sunday: CLOSED 

The shop will also be closed for Christmas from December 21 2024  to January 6 2025.

To book an appointment or make an inquiry at the CHG Hockey Shop, please send an email to [email protected] with your preferred date and time OR to book an appointment, you can visit our appointment scheduling page at https://www.chghockeyshop.com/pages/appointment-schedule

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

7. Who are the coaches for the different age groups and skill levels?

The Junior Tigers coaching team is a seasoned group of former hockey players with many years of coaching experience both overseas and here in Hong Kong. These coaches bring extensive knowledge and expertise to the ice, ensuring each player receives top-notch guidance and mentorship.  The Junior Tigers is also fortunate to have a number of specialist advisors.

Our NHL Professional Advisor is Brad Smyth, a former NHL Player and the owner and head instructor of the NHL Alumni Camps and Clinics. He works with our coaching team on a regular basis to oversee the Junior Tigers curriculum and programming. 

You can see which Junior Tigers coaches are assigned to different age groups and skill levels on the Junior Tigers Hockey website. Specifically, you can visit their instructors' page, which provides detailed profiles of the coaches, including their backgrounds, experience, and the age groups or skill levels they coach.

Visit the instructors' page here: www.juniortigershockey.com/instructors This page will give you a comprehensive overview of the coaching assignments for various programs and age groups.
 

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

8. What are the Lions Program?

The Lions programs are part of our elite hockey training offerings. These programs cater to various age groups and include team practices and skill development sessions. Here are some of the programs under the Lions category:

1. U7 Greater Bay Lions Team Practice - Typically held at Elements on Mondays.
2. U9 Greater Bay Lions Team Practice - Held at Elements on Mondays.
3. U11 Greater Bay Lions Team Practice - Also at Elements on Mondays.
4. U11 Accelerated Game Play (AGP) - Scheduled at Elements on Mondays.
5. U11 Elite Skills Training - Conducted at Elements on Tuesdays.
6. U13 Greater Bay Lions Team Practice - Held at Discovery Bay on Thursdays.
7. U15 Greater Bay Lions Team Practice - At Discovery Bay on Wednesdays.

For more details on these programs and to register, you can visit our [official website](https://www.juniortigershockey.com/elite-hockey).

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

9. What is your refund policy for the Junior ice hockey program?

We are unable to offer refunds or credits for non-participation. As a not-for-profit organization, the Junior Tigers budget is based on initial registrations and our most significant cost – ice-time – is paid well in advance of the start of the season.

Our full Terms and Conditions can be found here at www.juniortigershockey.com/terms-conditions

Our full Release and Waiver can be found here at www.juniortigershockey.com/waiver

Refunds will only be issued if the China Hockey Group cancels the program. If your child registers for a program and does not meet eligibility (for example age or prerequisites), we will first look at suitable alternatives.  If in doubt, please also get in touch with us at [email protected] and we can provide guidance on what would best suit your child.  In the event that this is not possible, we will offer a refund (pro rata and less a 10 per cent administration charge).

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

10. What is your credit policy for the Junior ice hockey program?

We are unable to offer refunds or credits for non-participation. As a not-for-profit organization, the Junior Tigers budget is based on initial registrations and our most significant cost – ice-time – is paid well in advance of the start of the season.

Our full Terms and Conditions can be found here at www.juniortigershockey.com/terms-conditions

Our full Release and Waiver can be found here at www.juniortigershockey.com/waiver

Refunds will only be issued if the China Hockey Group cancels the program. If your child registers for a program and does not meet eligibility (for example age or prerequisites), we will first look at suitable alternatives.  If in doubt, please also get in touch with us at [email protected] and we can provide guidance on what would best suit your child.  In the event that this is not possible, we will offer a refund (pro rata and less a 10 per cent administration charge).

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

11. Are there any discounts for siblings participating in the program?

Yes, we offer a 5% discount for siblings or returning players per program. The maximum discount per player per program is 5%.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

12. How to  find the program Schedule?

All scheduling details will be communicated or found in one of three places.

• Website : Juniortigershockey.com (specific program pages) is always the first place you should look when inquiring about scheduling, location and time for all programs.

• WhatsApp :  For each program your player is registered in, they will be automatically added to the corresponding group, which will provide schedule updates throughout the season.

• Mobile App :  The Junior Tiger App provides league news, real time scoreboard, scheduling, stats and much more.

  • iOS : https://apps.apple.com/th/app/junior-tigers/id1154029156

  • Android : https://play.google.com/store/apps/details?id=com.juniortigers.app&pcampaignid=web_share

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

13. How much does a whole set of gear cost?

The cost of a full set of equipment can vary widely based on the specific items and brands selected.   To get a specific idea of the cost, please visit the CHG Hockey Shop’s website (https://www.chghockeyshop.com) or contact us via email at [email protected] for detailed pricing information and  custom fitting. 

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

14. Can I do a trial class?

Unfortuntately, we do not offer trial classes for any programs.   However, we do offer complimentary program consultation based on age and skill level.   We can also direct you to Rink partners for additional skating opportunities.  

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

15. How many programs can I join at the same time?

You can sign up for multiple Junior Tigers programs, provided they fit within your schedule and the participant meets the age and skill level requirements for each program. Here are some considerations for signing up for multiple programs:

• Age and Skill Level: Ensure the participant meets the eligibility criteria for each program based on their age and skill level.
• Schedule: Check the schedules of the programs to avoid any conflicts and ensure the participant can attend all sessions.
• Availability: Some programs may have limited spots, so it's important to sign up early to secure a place.
• Commitment: Consider the participant’s ability to commit to multiple programs without compromising their performance or well-being.

For detailed information on the programs available and to sign up, you can visit the Junior Tigers Hockey website or contact their administration directly.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

16. My child is sick and can’t attend. Do you have a make-up policy?

We appreciate you keeping your child away from the ice when sick and thank you for being proactive. However, we are generally unable to offer make-up lessons. Our programs are often full and run on a strict coach-to-player ratio to ensure all players receive individual attention. As such, it is often not possible to accommodate extra players on the ice. However, if there is an opportunity we will do our best to accommodate your child.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

17. What is your weather policy?

The Junior Tigers weather policy follows the Rink policy which is as follows:

• The Rink will cancel ice time (and reschedule) only when the Typhoon no. 8 signal or Black Rain signal is issued.
• Please check the HK observatory for up to date weather information at [HK Observatory](https://www.hko.gov.hk/en/index.html).
• The Junior Tigers Team will not send notifications unless scheduled classes/leagues are canceled.
• Weather conditions may remain unstable in areas away from the Rink and we ask parents to exercise a degree of prudence even if training is on. Each player’s situation is different depending on age and travel location.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

18. When was the Junior Tigers founded?

The Hong Kong Junior Tigers was founded in 2015. The club provides a range of programs to develop youth hockey players of all levels and prides itself on its transparent fees, high coach-to-player ratio, and providing players with a fun and competitive environment to train and play.

Please reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099. This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop, and Junior Tigers. All messages will be returned within 24 - 48 hours (regular business hours), depending on the complexity of the question.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.  

19. What is the philosophy or focus of your junior ice hockey program?

The philosophy and focus of the Junior Tigers ice hockey program revolve around several key principles designed to foster the development of young athletes both on and off the ice. These principles include:

Skill Development:

• Emphasizing the fundamental skills of ice hockey, including skating, puck handling, shooting, and passing, to ensure players develop a strong technical foundation.

Teamwork and Sportsmanship:

• Promoting the values of teamwork, cooperation, and fair play. Players learn the importance of working together, respecting teammates and opponents, and displaying good sportsmanship in all situations.

Personal Growth:

• Encouraging personal development through discipline, perseverance, and dedication. The program aims to help players build confidence, resilience, and a positive attitude towards challenges.

Competitive Spirit:

• Fostering a healthy competitive spirit by providing opportunities for players to compete at various levels, from local house leagues to international tournaments. The focus is on improvement and striving to be the best while maintaining a respectful and sportsmanlike demeanor.

Inclusive Environment:

• Ensuring an inclusive and supportive environment where all players, regardless of skill level, are given the opportunity to participate, learn, and grow. The program strives to make ice hockey accessible and enjoyable for everyone.

Lifelong Passion:

• Instilling a lifelong passion for the sport of ice hockey. The program aims to create a love for the game that players will carry with them beyond their time in the Junior Tigers.

Holistic Development:

• Focusing on the holistic development of young athletes by incorporating physical fitness, mental well-being, and educational support. The program encourages a balanced approach to sports and life.

Community and Family Involvement:

• Building a strong sense of community and involving families in the program. The Junior Tigers organize events and activities that promote family participation and create a supportive network for players.

By adhering to these principles, the Junior Tigers ice hockey program aims to develop not only skilled hockey players but also well-rounded individuals who embody the values and spirit of the sport.

You may also reach out at our CENTRALIZED SUPPORT HOTLINE # (office/WhatsApp number): +852 9321-2099​​​​​​​.  This is the primary phone number for all communication related to the China Hockey Group, CHG Hockey Shop and Junior Tigers.   All messages will be returned within 24 - 48 hours (regular business hours) depending on the complexity of the question.